Your Stay
The safety of you our valued customers, and that of our family and wonderful staff is paramount.
For 2024 we have retained some Covid -19 protection measures around the site, and we would suggest that the following guidelines are sensible to adhere to:
Our three toilet/shower blocks are open, but if all cubicles are occupied please use another block or wait outside in the fresh air.
Covid-19 is still around so as we cannot safely socially distance 100+ children in the courtyard we have discontinued our entertainment.
Our swimming pools are outdoors and will be open from 25th of May 2024 (half term)
Visitors are limited to one car/family to a pitch and may not use the swimming pools, crazy golf etc.
We accept bookings to arrive on any day of the week, with no minimum stay in low season, but a minimum booking period of seven nights during late July and August. The applicable dates for this are specified on the tariff sheet. If you have booked a specific pitch or pitches we will endeavour to ensure that we do not make any changes, however, please be aware that for operational reasons this may sometimes be necessary, but we will always keep parties together.
A maximum of six persons is permitted on a pitch, but with a maximum of two adults (all must be 18yrs + if unaccompanied) on any pitch. It is our policy to only accept bookings from couples and families, we do not accept bookings from single groups of more than three persons of any gender or age. We do not accept bookings that potentially form a large associated group. Bookings requiring more than three pitches will only be accepted at the discretion of the proprietors, please contact the Park to discuss prior to booking.
A booking is only confirmed once secured with the required £75 deposit and admin fee. Deposit payments and/ or final balances can be made by credit/debit card over the telephone or online.
For holidays commenced in mid or low season, ie, from 29th March - 24th May, June 1st - July 19th, and from August 31st 2024 the balance of your holiday can be paid on arrival at the park.
For holidays commenced from 25th May to 31st May 2024 inclusive the remaining balance of your stay is payable three weeks (21 days) before arrival.
For holidays commencing from 20th July to 30th August inclusive the remaining balance of your stay is payable (42 days) prior to arrival.
The balance of all pitch/pitches booked can be paid by credit/debit card online or over the phone. We do not store card details so even if you paid your deposit by credit/debit card you will need to either contact us by phone in order to give fresh card details, or, if you made your booking online you can log back in and pay balances there. We can send you an email with a link to go to our website and create an online account.
If the final balance is not paid, and we cannot contact you we reserve the right to cancel the booking and make the pitch available for re-booking.
(Including Cancellations caused by Covid-19)
As with all cancellations it depends who cancels the reservation. If the customer becomes ill or is unable to travel for any reason including vehicle breakdown, family reasons etc that necessitate cancelling the booking our usual cancellation terms (below) apply.
If, however we, the Park have to cancel the customer's booking for any reason a full refund would be made.
We politely remind you that once a booking is confirmed you have entered into a contract with us. Should you wish to cancel your booking it will be subject to our cancellation policy: The deposit and booking fee are non refundable, however we may at our discretion be able to carry the deposit forward to use against another stay in the current or following season. (Booking fees are not refundable or carried forward, they contribute towards the cost of booking administration & payment processing). If you cancel less than six weeks before a peak season stay and you have already paid the full balance we will credit back to you the cost of any nights that we manage to re let your pitch, not including your initial deposit, but, if we can successfully completely relet the pitch we may still carry your deposit forward for use at another time in the current season or the following season. If, having carried a deposit forward following a cancellation a booking is cancelled for a second time the deposit will be retained.
No refunds will be made for early departures whatever the cause therefore We strongly advise that you take out holiday insurance against such an eventuality.
Pitches may be occupied from 12 noon, and pitches must be vacated by 11.00 a.m. on day of departure.
If you wish to arrive before these times an 'early arrivals' area is provided on the left side of the driveway.
Speed limit is 5mph on site, remember the children!
Radios and televisions must be kept at low volume and must not be audible outside owners caravan or tent.
Young children MUST be supervised whilst using the toilet and shower blocks.
The proprietors reserve the right to retake possession of the pitch if any person acts to the detriment of the Camping Park or any other person.To ensure peace and quiet after 11pm, parents or guardians must personally supervise the under 18's whilst on the Camping Park. NO NOISE AFTER 11 P.M.
Consumption of alcohol in the courtyard, swimming pool areas, playgrounds or other public areas of the Park is not permitted and should be restricted to campers pitch area.
Pitching after dark will not be permitted
Children under 14 years MUST be supervised in the pools. Parents are responsible for the safety of their children in the pools at all times regardless of the childs age. Lone swimming is not permitted.
The swimming pool closes during adverse weather conditions. It is not supervised and parents are responsible for the safety of their children at all times.
Please Note: Our swimming pools are only for the use of those booked in and staying at the Park, and are not available to visitors or the general public, on payment or otherwise.
Within reason these activities are permitted around the Park, but not on the main driveway, around the reception and shop areas, or in the pedestrian only areas. Children must be supervised at all times. No racing, tricks, or behaviour that the Park staff deem unsafe will be tolerated. Hoverboards or other powered scooters or skateboards are not permitted.
We welcome friendly, well behaved dogs under close control, which means tethered or on a lead. If your dog (whatever the size or breed) is not good around children, other dogs or cats (we have a resident campsite cat) we ask that you do not bring them. We reserve the right to exclude certain breeds of dog in addition to all the illegal breeds. We request that you do not bring (to give just a few examples) Mastiffs, Dobermanns, Japanese Akita, Belgian Malamute and the like. We know and appreciate that the breed does not necessarily signify that a dog will be aggressive, however there is no doubt that some dogs, just by their size and appearance, are intimidating. Dogs ( a strict maximum of two per pitch) are permitted all season on the park but must be on a lead. Dogs are not allowed in the pool area. Dogs cannot be left unattended on the park. Fouling on the camping fields will not be tolerated. We have two large hay fields and a small wooded copse on site for dog exercising. Bins for dog waste are available there, and there are others around the park.
Dogs under close control are permitted on Carlyon Bay beach which is privately owned. They are also permitted on the coastal footpath and other public rights of way.
The swimming pools are outdoors and heated. They are always open from the end of May half term school holiday through to mid September, however if weather permits they are sometimes open earlier or later but this is not guaranteed.
Laundry facilities are coin operated. Under the terms of our accreditation CLOTHES LINES ARE NOT PERMITTED, whilst drying racks and whirly gigs are accepted.
BREATHABLE GROUND SHEETS ARE PREFERRED UNLESS PERMANENTLY FIXED (INBUILT)
Supermarket deliveries are not permitted. There is a Tesco within 2 miles and an ASDA supermarket within 3 miles. This is to avoid the unecessary and additional movement of large vehicles within the Park.
The proprietors disclaim all responsibility for any injury to guests or in person or to their children whilst they are enjoying use of the equipment and facilities on site. We request that you use the designated paths and roads, and do not cut through/between camping pitches. Parents are responsible for the safety of their children in the playgrounds and the swimming pool areas. Children under 14 years must be accompanied by a responsible person, and lone swimming is not permitted.
Charcoal or gas fuelled barbecues are permitted, if they are a safe height off the ground.
Woodburning stoves and firepits are prohibited due to the smoke, hot ash and sparks generated by wood burning and which poses a serious fire risk. You will be asked to extinguish them immediately.
The proprietors disclaim all responsibility for any injury or damage to guest's property or to their person or to their children by fire, theft, water or any third party or by any means whatsoever whilst they are on site. This includes acts of God, natural disasters, war, animals and insects.
The proprietors reserve the right to waive any particular conditions in individual cases or to amend or vary the terms and conditions as they may decide in their absolute discretion.
Carlyon Bay Beach is privately owned and normally there is no charge for pedestrian access.
The Park wifi is free subject to the following conditions: It is designed for general web browsing, email and social networking usage. We are unable to guarantee that it will be available on every pitch, or support high bandwidth applications such as gaming, video calling, streaming and catchup programmes requiring large file downloads, especially during busy periods.
Use of the Internet services is at the customer's own risk. The customer bears sole responsibility for the security of his/her device (which he/she uses to access the WiFi net-work). The customer has a duty to use the services provided by Carlyon Bay Camping Park appropriately and in compliance with the law. The customer is expressly prohibited from misusing the Internet access or allowing it to be misused. He/she is also forbidden from using the services to commit illegal or criminal acts. This also includes accessing content or linking to third-party content (links/hyperlinks) that breach legal regulations or official orders, particularly in relation to content or design which is pornographic or racist in nature or which glorifies violence. The same applies to the violation of ancillary rights (especially trademark rights and copyrights), the sending of defamatory statements, junk mail or bulk mail (spam) and anti-competitive practices. The customer is prohibited from misusing the services to harm other Internet users, from peer-to-peer networks, other similar networks or platforms for offering, downloading, sharing etc. content which is protected by copyright (e.g. music, videos, films, e-books, etc.) If the customer produces publications on the Internet, he/she shall bear sole responsibility for their content.
In the aforementioned cases of breaches of legal regulations or official orders, the customer shall release Carlyon Bay Camping Park(CBCP) from all claims brought by third parties against CBCP as a result of these violations. In such cases, the customer shall be fully liable to recourse in respect of CBCP. CBCP is entitled to charge the customer for all the costs it has incurred as a result of the incorrect or improper use of the installed equipment or the object of this agreement.