Booking Terms and Conditions
We accept bookings to arrive on any day of the week, with no minimum stay in low season, but a minimum required booking period of seven nights during late July and August. The applicable dates for this are specified on the tariff sheet. If you have booked a specific pitch or pitches we will endeavour to ensure that we do not make any changes, however, please be aware that for operational reasons this may sometimes be necessary, but we will always keep parties together.
A maximum of six persons is permitted on a pitch, but with a maximum of four adults (all must be 18yrs + if unaccompanied) on any pitch, It is our policy to only accept bookings from couples and families, we do not accept bookings from single groups of more than three persons of any gender or age. Bookings requiring more than three pitches may be accepted at the discretion of the proprietors, please contact the Park to discuss prior to booking.
A booking is confirmed once secured with the required deposit and booking fee. Deposit payments and/ or final balances can be made by cheque, credit/debit card over the telephone or online. For holidays in low season, ie, between April 4th to July 20th 2012 and August 27th to 28th September 2012 , the balance of your holiday can be paid on arrival at the park. For holidays commenced during the peak holiday season (20th July to 26th August) the remaining balance of your stay is payable six weeks (42 days) prior to arrival. The balance of all pitch/pitches booked can be paid by cheque, or credit/debit card. We do not store card details so even if you paid your deposit by credit/debit card you will need to either contact us by phone in order to give fresh card details, or we can send you an email with a link through to our secure server to pay your balance. If the final balance is not paid, and we cannot contact you we reserve the right to cancel the booking and make the pitch available for re-booking.
International Banking Payments
For customers wishing to pay by International Bank Transfer an additional £7 fee will be payable per transaction to cover the bank fees that we the Park are charged. However if you call and pay with a credit card, no additional fee is payable, just the usual £4 booking fee. This does not affect domestic (within the UK) bank transfers.
We politely remind you that once a booking is confirmed you have entered into a contract with us. Should you wish to cancel your booking it will be subject to our cancellation policy: The deposit and booking fee are non refundable, but, if you cancel more than six weeks prior to your arrival date we may at our discretion be able to carry the deposit forward to use against another stay in the current or following season. (Booking fees are not refundable or carried forward, they contribute towards the cost of payment processing, and postage). If you cancel less than six weeks before a peak season stay and you have already paid the full balance we will credit back to you the cost of any nights that we manage to re let your pitch, not including your initial deposit, but, if we can successfully relet the pitch we may still carry your deposit forward for use at another time in the current season or the following season. If, having carried a deposit forward following a cancellation a booking is cancelled for a second time the deposit will be retained.
No refunds will be made for early departures.
We strongly advise that you take out holiday insurance against such an eventuality.
Pitches may be occupied from 12 noon, and pitches must be vacated by 11.00 a.m. on day of departure. If you wish to arrive before these times an 'early arrivals' area is provided.
General Park Rules
Speed limit is 5mph on site, remember the children!
Radios and televisions must be kept at low volume and must not be audible outside owners caravan or tent.
The proprietors reserve the right to retake possession of the pitch if any person acts to the detriment of the Camping Park or any other person.To ensure peace and quiet after 11pm, parents or guardians must personally supervise the under 18's whilst on the Camping Park. NO NOISE AFTER 11 P.M.
Swimming Pool Rules
Children under 12 years MUST be supervised in the pools. Parents are responsible for the safety of their children in the pools at all times regardless of the childs age. Lone swimming is not permitted.
The swimming pool closes during adverse weather conditions. It is not supervised and parents are responsible for the safety of their children at all times.
Within reason these activities are permitted around the Park, but not on the main driveway or in the pedestrian only areas. Children must be supervised at all times. No racing, tricks, or behaviour that the Park staff deem unsafe will be tolerated.
Dogs are not allowed in the pool area.
A maximum of two dogs per pitch are permitted on some areas of the park but must be on a lead at all times. Dogs cannot be left unattended on the park, we reserve the right to exclude certain breeds of dog. We provide dog walking areas and dog loo on the park. Fouling on the camping fields will not be tolerated.Dogs are permitted on Carlyon Bay beach and the coastal footpath.
Whilst we make every effort to offer a completely ‘no dog’ area during peak season, please be aware that although uncommon, for operational reasons it is not possible to guarantee this.
Pool, take-away and shop facilities may not be available early and late season.
Laundry facilities are coin operated. Under the terms of our five star accreditation CLOTHES LINES ARE NOT PERMITTED, whilst drying racks and whirly gigs are accepted.
BREATHABLE GROUND SHEETS ONLY ARE PERMITTED UNLESS PERMANENTLY FIXED
Visitors to your pitch must first obtain permission from the proprietors (A day visitor charge may apply)
The proprietors disclaim all responsibility for any injury to guests or in person or to their children whilst they are enjoying use of the equipment and facilities on site. We request that you use the designated paths and roads, and do not cut through between camping pitches. Parents are responsible for the safety of their children in the playgrounds and the swimming pool areas.
In order to reduce the uneccessary movement of large vehicles around the park, supermarket deliveries are not permitted to the site. There are major 24hr supermarkets within 2 miles of the park.
The proprietors disclaim all responsibility for any injury or damage to guest's property or to their person or to their children by fire, theft, water or any third party or by any means whatsoever whilst they are on site. This includes acts of God, natural disasters, war, animals and insects.
The proprietors reserve the right to waive any particular conditions in individual cases or to amend or vary the terms and conditions as they may decide in their absolute discretion.
Carlyon Bay Beach is privately owned and normally there is no charge for pedestrian access.