We have put together answers to some of the questions we are most often asked.
We hope that you will find the information useful both before and during your stay at Carlyon Bay Camping Park.
How do we get there?
On the A30 just past Bodmin follow the signs for the A391 St Austell road. Where the A391 joins the A390 turn LEFT, ( NOT RIGHT for Carlyon Bay as is signposted). Approximately 400yds further on you will see our brown Tourism sign saying to turn right at the roundabout. (A3082 to Fowey) ½ mile further on turn right as signposted into the private avenue and then after 400yards turn right into our entrance before the Stone Archway.
From the A38 Plymouth direction, at Dobwalls join the A390 until you reach the ROUNDABOUT at the junction with A3082, turn left ½ mile further on turn right as signposted and we are about 400yds along on the right hand side, before the Stone Arch.
Is it first come on arrival day for pitch allocation?
Absolutely not. Pitches are allocated at the time of booking not on the day of arrival. You can arrive at any time of the day assured that your pitch is reserved for you, and not dependent on being first through the reception door in the morning.
What time can we arrive?
We guarantee that you will occupy your pitch from 12pm on the day of arrival. It is always worth checking at reception if you arrive prior to midday, as pitches are often vacated in time for earlier occupation, but this is of course not guaranteed. If you do want to come to reception to check please leave your car & trailer/caravan in the late arrivals area, in case the pitch is not vacant. If the pitch is not going to be available until the last minute then you are welcome to use all facilities until such time as you can set up.
What time do we need to vacate?
We ask that pitches are vacated by 11am on the day of departure. This allows time for pitches to be mown and maintained in readiness for the next arrival at 12 midday.
When is the balance payable?
When you booked, you will in most cases have paid a deposit and booking fee and been sent an advisory balance. In low season the remaining balance, subject to any amendments to the booking is payable on arrival at the park, and can be made using cash, personal cheque (up to the guaranteed card limit) or most credit/debit cards (except American Express). You can, however, contact us at any time to make a stage payment on your balance ahead of your arrival date. For peak season bookings we require the balance in advance of the arrival date. (see full booking terms)
Why do I have to pay a Booking Fee?
We charge our Booking Fee to make a contribution towards the cost of sending out written confirmations by post, and to the cost of Secure Card Payment and other Banking processes, both of which are ever more costly to provide. However once your initial booking is made, no additional charge will be made for booking amendments or changes.
Can we barbecue on our pitch?
Yes. We just ask that common sense safety precautions are taken and that if you are using the foil tray disposable barbecues that you raise them off the ground to prevent scorching the grass. There are some bricks behind the reception building, you are welcome to borrow some from there to use
Can we bring bikes and play ball games?
Yes. We are a very child friendly site and there is plenty of room for bicycles and general play. We ask car drivers to observe the 5mph speed limits and to be aware that children on bikes, skateboards, rollerblades etc are around. In return we ask parents to ensure that their children are riding/skating sensibly and not at excessive speeds, and are careful when playing near pitches with footballs etc.
Can we walk to the beach and what is it like?
Yes. The nearest beach is approx 10 minutes to walk at a leisurely pace. At the time of writing access to the beach can be on foot, via a set of steps, or a courtesy mini bus provides transport from a small top beach car park down onto the sands and back. Previous visitors to Carlyon Bay will remember the old Cornwall Coliseum building situated at the back of the beach. The Coliseum site has been fenced off and work has begun to dismantle the buildings and at this time has only been partially completed. The roof has been removed, leaving a shell of the building. Until the result of the Public Inquiry into any potential development of the beach is known, no work is being undertaken. Upon entering the beach you will follow a wide fenced path past the old building onto the sands. On the positive side, the steps mentioned previously are well maintained with a handrail and are lit at night, there are new public toilets in prefabricated building and they are clean and well maintained. The beach is also being kept clean, and previous visitors will know that the sea water quality is
excellent. In order for these long overdue improvements to take place this period of inaction prior to the decision is inevitable and of course completely beyond our control. The development site cannot be seen or heard from the Park.
Can we have a supermarket delivery to the park or our pitch?
Sorry, no, this is not permitted. There are major supermarkets within 3 miles of the park and we have a well stocked shop on site. It also helps to reduce the unnecessary movement of large vehicles around the park.
I’m on holiday and I don’t want to drive. Can I get around by bus or train instead?
Yes. There is a request bus stop at the end of our driveway, on the Fowey -Par-St Austell-Mevagissey route. St Austell is a hub station for buses and trains and most places in Cornwall can be accessed from there. Par is a branch line with train services to Newquay.
What do I do if I need a Doctor or a Dentist on holiday?
If you need a doctor during normal surgery hours, the number of the local surgery is kept at reception or in the telephone kiosk. Outside surgery hours you will receive a recording giving you a telephone number to ring which covers all other times, and usually you will be seen at one of the local hospital units either at St Austell or Bodmin. The dental helpline number is kept at reception for use at any time. There is minor accident and emergency unit at St Austell, all major incidents would be sent to Treliske Hospital Truro.
Can we have day visitors to our pitch?
Day visitors are welcome, however from June 1st 2008 we have had to introduce a day visitor charge. £4.00 for adults & £3.50 for children (bet 3 yrs & 15 yrs inclusive). Visitors are welcome to use the facilities but this does not include an overnight stay.
If you can think of any other questions you think it would be useful to answer please contact us on 01726 812735