FAQ's 
 
We have put together answers to some of the questions we are most often asked.  
 
We hope that you will find the information useful both before and during your stay at Carlyon Bay Camping Park. 
 
General Note: Our Park and all its facilities including the outer fields are for the exclusive use of bona fide customers of the park. We do not provide any public facilities, eg the swimming pools, on payment or otherwise.  
 
How do we get there? 
On the A30 just past Bodmin follow the signs for the A391 St Austell road. Where the A391 joins the A390 turn LEFT, ( NOT RIGHT for Carlyon Bay as is signposted). Approximately 400yds further on you will see our brown Tourism sign saying to turn right at the roundabout. (A3082 to Fowey) ½ mile further on turn right as signposted into the private avenue and then after 400yards turn right into our entrance before the Stone Archway. 
 
From the A38 Plymouth direction, at the end of the Liskeard bypass section of dual carriageway join the A390 until you reach the second signed junction to the A3082 which is off the ROUNDABOUT just past the Britannia Inn. Turn left, then ½ mile further on turn right as signposted and we are about 400yds along on the right hand side, before the Stone Archway. 
 
Is it first come on arrival day for pitch allocation? 
Pitches are allocated at the time of booking not on the day of arrival. You can arrive at any time of the day assured that your pitch is reserved for you, and not dependent on being first through the reception door in the morning. 
 
What time can we arrive? 
We guarantee that you will occupy your pitch from 12pm on the day of arrival. It is always worth checking at reception if you arrive prior to midday, as pitches are often vacated in time for earlier occupation, but this is of course not guaranteed. If you do want to come to reception to check please leave your car & trailer/caravan in the late arrivals area, in case the pitch is not vacant. If the pitch is not going to be available until the last minute then you are welcome to use all facilities until such time as you can set up. 
 
What time do we need to vacate? 
We ask that pitches are vacated by 11am on the day of departure. This allows time for pitches to be mown and maintained in readiness for the next arrival at 12 midday. 
 
When is the balance payable? 
When you booked, you will in most cases have paid a deposit and booking fee and been sent an advisory balance. In low season the remaining balance, subject to any amendments to the booking is payable on arrival at the park, and can be made using cash, personal cheque (up to the guaranteed card limit) or most credit/debit cards (except American Express). You can, however, contact us at any time to make a stage payment on your balance ahead of your arrival date. For peak season bookings we require the balance in advance of the arrival date. (see tariff or full booking terms) If you register on our website as an online customer we can make your booking available to view and make payments.  
 
Why do I have to pay a Booking Fee? 
We charge our Booking Fee to make a contribution towards the cost of the high level of security required for taking MOTO Card Payments and other Banking processes, all of which are ever more costly to provide to the level of encrypted security required. However once your initial booking is made, no additional charge will be made for additional payments, booking amendments or date changes. 
 
Can we barbecue on our pitch? 
Yes. We just ask that common sense safety precautions are taken and that if you are using the foil tray disposable barbecues that you raise them off the ground to prevent scorching the grass. There are some bricks behind the reception building, you are welcome to borrow some from there to use. 
Fire pits, chimneas etc are not permitted. 
 
Can we bring bikes and play ball games? 
Yes. We are a very child friendly site and there is plenty of room for bicycles and general play. We ask car drivers to observe the 5mph speed limits and to be aware that children on bikes, skateboards, rollerblades etc are around. In return we ask parents to ensure that their children are riding/skating sensibly and not at excessive speeds, and are careful when playing near pitches with footballs etc. No motorised or electrically propelled boards or hoverboards are permitted.  
 
Do you charge for Wifi? 
No the Wifi is free, and we now have coverage over most areas of the park. Please Note: the wifi network is designed for general web browsing, email and social networking usage. We are unable to guarantee that it will support high bandwidth applications such as gaming, video calling, streaming and catchup programmes requiring large file downloads, especially during busy periods such as early evening and when the park is full. 
 
Can we walk to the beach and what is it like? 
Yes. The nearest beach is approx 10 minutes to walk at a leisurely pace. At the time of writing access to the beach can be on foot, down the tarmac road which is a Public Right of Way or a courtesy mini bus provides transport from a small top beach car park down onto the sands and back. The old Cornwall Coliseum buildings have been demolished and the site cleared completely, making way for some lovely summer 'pop up' types of businesses for visitors. No construction work is currently being undertaken. The beach access road is a Public Right of Way and you will follow a wide path onto the sands. There are public toilets which are clean and well maintained. The beach is also being kept clean, and previous visitors will know that the sea water quality is excellent.  
 
Can we have a supermarket delivery to the park or our pitch? 
Sorry, no, this is not permitted. There are major supermarkets within 3 miles of the park and we have a well stocked shop on site. It also helps to reduce the unnecessary movement of large vehicles around the park. 
 
I’m on holiday and I don’t want to drive. Can I get around by bus or train instead? 
Yes. There is a request bus stop at the end of our driveway, on the No. 25 Fowey -Par-St Austell-Newquay route, which includes two major supermarkets and St Austell town. St Austell is a hub station for buses and trains and most places in Cornwall can be accessed from there. Par is a branch line with train services to Newquay. There is also a 10 - 15 min walk out to the main A390 Tregrehan Turn stop where you can catch the more frequent number 24 bus from Mevagissey to Fowey via St Austell. 
 
What do I do if I need a Doctor or a Dentist on holiday?  
If you need a doctor during normal surgery hours, the number of the local surgery is kept at reception or in the telephone kiosk. Outside surgery hours, by ringing the surgery number you will receive a recorded message with options and you can select to be put through to the out of hours service. Usually you will be seen by appointment at one of the local hospital units either at St Austell or Bodmin. The dental issues call the NHS 101 number. There is minor accident and emergency unit at St Austell, all major incidents would be sent to Treliske Hospital Truro. 
 
Can we have day visitors to our pitch? 
Within reason short term visitors are welcome to visit you on your pitch, but sorry, this does not include use of the Park facilities like swimming pools, crazy golf etc. This is to ensure facilities do not become over crowded or unavailable for the people staying on the Park. 
 
I’m new to Camping are there any do’s and don’ts?  
Not too many, but please remember that even talking at normal volume in a tent or awning can be easily heard outside, so keep tv’s and radio volumes to a minimum. As it is considered impolite to cut through another campers pitch or between pitches, we request that you use the parks dedicated paths and roads.  
 
If you can think of any other questions you think it would be useful to answer please contact us on 01726 812735 
Member of Cornwalls Finest Parks
Carlyon Bay Caravan and Camping Park, Cypress Avenue, Carlyon Bay, St. Austell, Cornwall, PL25 3RE 
Telephone: +44 (0)1726 812735 • Fax: +44 (0) 1726 815496 • Email:holidays@carlyonbay.net 
Designed and created by it'seeze